Cookie Policy

Within this Cookie Policy, we outline the information we gather from users of our Site. This Policy is applicable to our website, www.e3energy.co.uk, as well as the services we provide or offer through the Site. By utilising the Site, you consent to the handling of your personal information in accordance with the terms laid out in this Policy.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (Please refer to our cookie banner pop-up for guidance on how to achieve this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

The cookies we set:

Essential cookies: These cookies are essential for the operation of the website. They enable core functionality such as security, network management, and accessibility.

Functionality cookies: These cookies enable us to remember choices you make when you visit our website, such as language preferences and login details.

Analytics cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Third-party cookies: In some cases, we may use third-party cookies from trusted partners. These cookies may track your interactions with our website, including but not limited to, your use of social media features and targeted advertising.

More information

If you require more information about our Cookie Policy, please contact us:

By email: insight@e3energy.co.uk
By visiting this page on our website: Cookie Policy

Information We Collect

The details we gather from our website's contact submission features allow us to meet your service requests effectively. This primarily includes sending you information or content that aligns with your interests and keeping you informed about any Site-related updates. Additionally, we utilise this information to tailor and enhance your experience on our Site continuously.

At our Site, we utilise cookies and other automated tools to gather information about your interactions when you visit or register on our platform. These technologies help us collect the following details regarding your Site usage: your domain name, browser type, operating system, viewed web pages, clicked links, IP address, duration of Site visits, and referring URL (the webpage that directed you to our Site).

How Do We Use Your Information

We utilise the information we collect about you for the following purposes:

To deliver services related to your account, communicate with you regarding your usage of our Site or products offered through it, and for general customer service.

To address any enquiries you submit to us promptly.

To operate and enhance the functionality of our Site.

Subject to legal permissions, for marketing and promotional activities. For instance, we may use your email address to send you news updates and newsletters.

To gain insights into how users interact with and utilise our Site and Account, both in aggregate and on an individual level, with the goal of enhancing our platform.

Your Right to Change Your Personal Information

To request modifications or deletions of your personal information, please contact insight@e3energy.co.uk with your specific instructions. Kindly note that while we endeavour to promptly update or remove your information, copies of such data may persist in cached or archived pages of our website for a certain duration. We appreciate your understanding in this matter.

Your Data Protection Rights:

Under data protection legislation, you possess the following rights:

Right of Access: You can request copies of your personal information from us.
Right to Rectification: You have the authority to request the correction of any inaccurate personal information we hold about you. Additionally, you can ask us to supplement incomplete information.
Right to Erasure: You can request the deletion of your personal information under specific circumstances.
Right to Restriction of Processing: In certain situations, you can request the limitation of processing your personal information.
Right to Object to Processing: You have the right to object to the processing of your personal information under certain circumstances.
Right to Data Portability: You can request that we transfer the personal information you provided to us to another organisation or to yourself, under specific circumstances.

You are not obligated to pay any fee to exercise these rights. Upon making a request, we have one month to respond to you.

Right of access

Data subjects have the right of access to information held by E3 Energy, if an individual contacts the company requesting this information, this is called "Subject Access Request". Subject access request from individuals should be made by email, addressed to insight@e3energy.co.uk. E3 Energy aims to comply with requests for access to information within a calendar month.

Sensitive Personal Data

We adhere to strict guidelines regarding the collection of sensitive personal data. Your explicit consent will always be sought, accompanied by a clear explanation of why such data is required.

Sale or Passing of Personal Data to Third Parties

Rest assured, we do not engage in the sale of your personal data to any third-party company. Your privacy is paramount, and we uphold the highest standards of confidentiality.

Retention of Personal Data

Your personal data will be retained for a period of 5 years to fulfil our obligations to HMRC and for future reference in business transactions. Upon reaching the end of this period, your personal data will be securely disposed of in compliance with data protection regulations.

The disclosure of data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to government and law enforcement agencies without the consent of the data subject. This policy summarises the main E3 Energy Data Protection policy written in compliance to GDPR and the Data Protection Act 2018 and is reviewed on a regular basis by Senior Management.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email: insight@e3energy.co.uk Or call us on 03333058291

You can also complain to the ICO if you are unhappy with how we have used your data.

We are registered members of the Information Commissioner’s Office, with registration reference number ZB667914.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

ICO website: https://www.ico.org.uk