Our Code of Practice

E3 Energy Limited - Code of Practice

Statement of Professional Standards

E3 Energy Limited is committed to conducting its business in accordance with the highest standards of professionalism, integrity, and transparency within the UK non-domestic energy market. This Code of Practice sets out the principles, standards, and procedures that govern how E3 Energy delivers its consultancy and procurement services to clients, and engages with energy suppliers and other stakeholders.

This Code is intended to ensure that all services are delivered in a consistent, ethical, and transparent manner, supporting informed client decision-making, fair market engagement, and compliance with applicable regulatory and procurement requirements. All employees and representatives of E3 Energy are required to operate in accordance with this Code of Practice.

E3 Energy Limited acts as a Third-Party Intermediary (TPI) operating within the non-domestic gas, electricity and water market as a professional consultancy providing energy advice and services within the United Kingdom. We pride ourselves on delivering professional, transparent energy procurement solutions and services exclusively through accredited and registered UK Energy Suppliers. Our code of practice ensures that ethical standards are upheld in the interests of our private and public sector clientele, as well as all other parties involved.

E3 Energy Limited provides advisory and procurement services only. Energy supply contracts are entered into directly between the client and the selected energy supplier. E3 Energy Limited provides advisory and procurement services only. Energy supply contracts are entered into directly between the client and the selected energy supplier.

E3 Energy does not supply energy and does not control supplier billing, operational delivery, or ongoing supplier performance. We support you as the consumer through our comprehensive management services, helping to ensure suppliers act in the best interests of all clients. All market analysis and procurement recommendations are based on the information available at the time and cannot guarantee future pricing outcomes or market movements.

Our Key Principles of E3 Energy Limited Code of Practice

Transparency and Accuracy: Transparent TPI Pricing and Product Information

• Our procurement processes are rigorously developed to ensure adherence to the obligations of this code of practice, fostering full transparency and accuracy.

• We meticulously provide transparent pricing disclosure, detailing how these were calculated and the annual quantities used, based on the most up-to-date consumption figures available at the time of procurement.

• This detailed analysis is included in our examination of supplier offers, along with providing all clients with official supplier contract documentation for signature, as well as all supplier product information related to the recommended supplier product through our structured procurement tendering process (known as the indicative, secondary and final stage).

• At each stage of the procurement process, every client will receive a detailed written report clearly showing how many suppliers submitted offers and the full results of the analysis, including the calculations for each supplier’s offer.

All clients will receive the suppliers' official supply contracts, terms, and conditions to ensure the completeness of all product information. All mandatory documentation is furnished to our clients, ensuring a comprehensive understanding of supplier products and services, both pre- and post-procurement process, for full comprehension and transparency of the supplier's offer.

We conduct a thorough recorded procurement audit process to ensure that all records are readily available and can be provided upon request by the client, supplier, or regulator. Procurement and communication records are retained in accordance with applicable regulatory and commercial record-keeping requirements.

Transparency is paramount to us; therefore, we clearly outline our agreed fee structure, how this is paid to us, either via pence per kWh contribution or an agreed fixed fee structure. There will be an agreed service level agreement from the outset. This ensures full agreement on the services we will deliver for the agreed fee structure we receive. E3 Energy does not receive undisclosed commissions or remuneration in relation to energy procurement services.

Fair Marketing and Representation

E3 Energy Limited is committed to ensuring that all marketing materials, client communications, and procurement recommendations are clear, accurate, and not misleading. Any projected savings or market comparisons are based on pricing information available at the time from energy suppliers, due to the volatile nature of the energy markets.

Full Tendering Process - All Private Sector Clientele / Public Sector (Supplier Tendering and Cost Optimisation Strategy)

E3 Energy’s Tendering Process provides your business with access to a comprehensive range of energy suppliers, ensuring competitive pricing, supplier flexibility, and a secure energy supply. We also prioritise sustainability, tailoring solutions to align with your specific requirements. Our methodical approach involves a structured tendering process and in-depth analysis of electricity and gas wholesale markets. By working exclusively with accredited suppliers and leveraging expert contract negotiations, we aim to secure cost-effective and sustainable energy solutions aligned to client objectives and risk preferences.

This transparent process allows suppliers within our approved panel the opportunity to bid on your energy portfolio, fostering fair competition. As a result, our private and public sector clients benefit from competitive market engagement and transparent procurement outcomes. With access to a wide range of renewable energy suppliers, your business is exposed to leading UK providers offering value and service appropriate to your requirements.

Clients are responsible for ensuring that information supplied for procurement purposes, including consumption data and operational requirements, is accurate to the best of their knowledge. Clients remain responsible for reviewing supplier contract documentation prior to execution and for ensuring appropriate internal approval processes are completed before entering into supply agreements.

Client Authority and Consent

E3 Energy will only engage with energy suppliers or request quotations on behalf of a client where appropriate authority has been provided. This authority will be documented through a Letter of Authority, service agreement, or other written confirmation. Clients retain full control over final supplier selection and contract execution.

Energy Procurement Support for the Public Sector

At E3 Energy, we are committed to upholding the highest standards of professionalism, integrity, and compliance in all our public sector engagements. We proudly support all public sector bodies, including educational institutions, NHS trusts, and local authorities. Should any organisation require assistance with the Procurement Act 2023, including advice on threshold values for utility contracts or how to run compliant procurement exercises, our team is here to help.

We offer expert support to ensure that your processes meet all legal obligations and that your energy procurement activity is fully aligned with the latest regulations. Whether you're unsure about contract values, procedures, or routes to market, we’ll guide you every step of the way, ensuring confidence, clarity, and compliance throughout. Where E3 Energy provides procurement support, the contracting authority retains responsibility for procurement decisions unless formally delegated under agreed terms.

E3 Energy will support your organisation in delivering compliant energy procurement services and tenders in line with the Procurement Act 2023. Our procedures are fully aligned with the latest statutory requirements, and we specialise in the Open Procedure, providing transparent, competitive market access while ensuring fairness, accountability, and value for money. E3 Energy’s procurement processes are managed with care and clarity, giving our clients confidence at every stage.

Email our public sector team on: publicsector@e3energy.co.uk

E3 Energy's Accredited UK Energy Suppliers

E3 Energy only works with accredited energy suppliers across electricity, gas, and water services. All suppliers we partner with operate under the regulatory oversight of Ofgem and Ofwat, ensuring compliance with the relevant industry standards and consumer protection requirements. Each supplier holds the appropriate supply licence and adheres to its associated supply codes of practice, providing assurance that the services offered are delivered lawfully, transparently, and in accordance with established regulatory obligations. This approach ensures that our customers receive services from properly authorised providers capable of fulfilling the commitments they make.

Suppliers are included within E3 Energy’s panel based on licensing status, financial stability, operational capability, and suitability for client requirements. Supplier remuneration structures do not solely determine supplier recommendation outcomes. Our recommendations remain aligned with client objectives and procurement transparency; these are based on the best value contracts in terms of cost and service provisions only.

Our Sustainability Commitment

E3 Energy Limited is committed to:

Supporting organisations in obtaining renewable certification through the procurement of renewable energy products, meeting environmental requirements in line with the GHG Protocol Scope 2 Guidance Quality Criteria where applicable.
Sourcing certificated renewable energy, including Power and Gas Purchase Agreements (PPAs & GPAs).
Supporting clients in meeting environmental and carbon reduction goals through tailored procurement strategies.
Incorporating sustainability metrics into supplier evaluations and recommendations.

Risk Management

We proactively identify and manage risks throughout the procurement process, including:

• Mitigating price volatility through fixed or flexible pricing strategies.
• Ensuring supplier financial stability and reliability.
• Regular market analysis to adapt to regulatory or economic changes.

Energy markets are subject to volatility and external economic influences. Pricing secured through procurement reflects market conditions at the time of contracting and may differ from future market movements. E3 Energy provides market guidance and analysis to support decision-making but does not guarantee future price movements.

Commitment to Professionalism: Our Insurance Coverage for Client and Employee Protection

At E3 Energy, we are committed to upholding the highest standards of professionalism, integrity, and accountability in all our operations. To ensure comprehensive protection for our public and private sector clientele, as well as our dedicated staff, we maintain robust insurance coverage.

Our Professional Indemnity Insurance provides a Limit of Indemnity of no less than £2,000,000. Safeguarding our clients against professional risks.
We also hold Public Liability Insurance with a coverage limit of £10,000,000. Ensuring protection against any unforeseen liabilities.
Additionally, our Employers’ Liability Insurance offers indemnity coverage of £10,000,000. E3 Energy is commitment to the safety and well-being of our workforce.

These measures reflect our dedication to delivering secure, reliable, and high-quality services while fostering trust and confidence among our clients and employees.

Our Dispute Resolution Process

E3 Energy Limited is a certified member of the Energy Ombudsman ADR (Alternative Dispute Resolution) Scheme, our membership number is C35E3EN01, our complaints process can be found on our website or on this link (Complaints Process | E3 Energy).

We have a comprehensive complaints procedure in place to assist our clients. Additionally, we are committed to supporting all clients and resolving complaints promptly and effectively.

We guarantee to manage all complaints with the utmost professionalism, courtesy, and respect in our interactions with you as a valued customer. Upon request, you will receive a copy of our complaint procedure, delivered according to your preference via post or email.

Complaints can be raised directly to energycomplaints@e3energy.co.uk, via post, or telephone.

• Postal address: 23 Meridian Business Village, Hansby Drive, Liverpool, L24 9LG
• Telephone contact: 03333 058 291

Upon receiving your complaint, we will provide you with a unique reference number.

Our Privacy and Data Arrangements

E3 Energy Limited (E3 Energy) is committed to protecting the privacy of our clients, their associates, and E3 Energy employees. We are registered members of the Information Commissioner’s Office, with registration reference number ZB667914. Our detailed privacy and data notice can be found on our website or on this link (Privacy Policy | E3 Energy).

This is our public declaration of how E3 Energy applies the Data Protection Principles and Rights afforded to individuals by the General Data Protection Regulations (GDPR) to the personal data that we process. E3 Energy is committed to complying with the principles relating to the processing of personal data under GDPR.

Training, Governance, and Compliance

All E3 Energy employees undergo training in our code of practice and the company policies to ensure they have the skills and knowledge to comply with our standards and procedures. This practice is ongoing throughout employees' careers at E3 Energy, ensuring consistent compliance, high-quality customer service, and excellence in service delivery. We uphold this approach to meet regulatory requirements and maintain the policies governing E3 Energy Limited.

Procurement activity and client communications may be subject to periodic internal review to ensure adherence to this Code of Practice. This Code of Practice is reviewed periodically and updated where necessary to reflect regulatory developments, industry best practice, and operational improvements.

Regulatory Alignment and Continuous Improvement

E3 Energy monitors developments within the UK energy market and regulatory environment to ensure that its practices remain aligned with industry standards and evolving regulatory expectations. Where new guidance or regulatory requirements affecting Third-Party Intermediaries are introduced, E3 Energy will review and update its procedures and this Code of Practice accordingly.

By adhering to these key principles, E3 Energy Limited upholds the highest standards of professionalism and integrity in serving our clients within the energy supply market.